Finding That Human Touch

| 12/21/2007 8:44:18 AM

To continue in English, press 1.  To get directions to our offices, press 2.  To change your account information, press 3.  To transfer to another department, press 4.  To end the misery of this call, please hang up the phone now.

Dealing with automated menu systems can frustrate anyone. Sometimes, all you need is a real, live person. Knowing this, Paul English developed, a website that helps people navigate the labyrinthine world of automated telephone customer-service lines.

Customer service phone numbers for more than 500 major companies are listed on the website, along with the quickest way to speak with a real person.  Calling Blockbuster? Press 22. MetLife Bank? Press 000 rapidly and repeatedly, ignoring messages. Ameriquest Mortgage? Don’t press or say anything.

The website makes routine customer services calls a lot easier.  Now, if only someone could create instructions on how to deal with incompetent customer-service representatives. 

(Thanks, Cabinet!)

Sarah Pumroy

1/2/2008 10:53:55 AM


Pay Now Save $5!

Utne Summer 2016Want to gain a fresh perspective? Read stories that matter? Feel optimistic about the future? It's all here! Utne Reader offers provocative writing from diverse perspectives, insightful analysis of art and media, down-to-earth news and in-depth coverage of eye-opening issues that affect your life.

Save Even More Money By Paying NOW!

Pay now with a credit card and take advantage of our earth-friendly automatic renewal savings plan. You save an additional $5 and get 4 issues of Utne Reader for only $40.00 (USA only).

Or Bill Me Later and pay just $45 for 4 issues of Utne Reader!

Facebook Instagram Twitter

click me